Terms of Sale

These Terms of Sale ("Terms") govern all private hire (VTC) transport services provided by PRAEVAN Mobility (MEBROUK Anas — sole trader, SIRET 893 083 162 00014, hereinafter "PRAEVAN") to any individual or entity ("the Client") having booked a service via praevan-mobility.com.

Any booking constitutes full acceptance of these Terms, which are available and downloadable at any time on the website.

PRAEVAN provides the Client with a professional chauffeur holding a VTC professional card and a vehicle selected from the three PRAEVAN tiers (Business, First, Van) for:

• Airport and station transfers (flat rate)
• Hourly or daily hire
• Long-distance and intercity rides
• Private and professional events (weddings, galas, roadshows)

Bookings are made online via the website form, by email, or by phone. Confirmation is sent by email summarizing trip details, chosen vehicle, price and any options.

The booking becomes firm and final upon full payment of the amount indicated at confirmation.

Rates displayed are net, in euros. In accordance with Article 293 B of the French Tax Code, PRAEVAN benefits from the VAT franchise scheme — prices are not subject to VAT.

Two calculation methods apply depending on the trip:

• Airport flat rate (Business €150, Van €170, First €230) whenever an airport is detected on the route
• Per-km rate (Business €3, Van €4, First €6/km) for other trips

A 15% surcharge applies on Sundays and public holidays. Payment is made online by credit card via our secure provider Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay). No card data is stored by PRAEVAN.

Cancellation conditions are as follows:

• More than 24 h before pickup — full refund
• Between 24 h and 3 h before pickup — 50% refund
• Less than 3 h before or no-show — no refund

Cancellation requests must be sent to reservation@praevan-mobility.com with the booking reference. Refunds are processed within 7 business days to the card used for payment.

PRAEVAN commits to having the chauffeur on-site at least 5 minutes before the agreed pickup time. Waiting beyond 15 minutes after pickup time (airports excluded) is charged €30 per 15-minute slot.

For airport transfers, a free waiting time of 60 minutes after actual landing is included (automatic flight tracking).

The Client undertakes to:

• Provide accurate booking information (addresses, date, flight number, contact)
• Respect the vehicle interior and cleanliness
• No smoking or illegal substances on board
• Use safety equipment (seatbelts, child seat if required)

Any noticeable damage to the vehicle (exceptional soiling, damage) will incur a minimum flat fee of €250, non-refundable, in addition to the ride.

PRAEVAN holds Professional Civil Liability insurance with APRIL, covering all passenger transport activities. All our chauffeurs hold a VTC professional card (VTC Registry n° EVTC091250193).

PRAEVAN cannot be held liable in case of force majeure, unforeseeable or irresistible events (strike, natural disaster, protest, administrative decision) making the service impossible.

Under Article L221-28 12° of the French Consumer Code, the right of withdrawal does not apply to passenger transport services with a specific execution date. The cancellation conditions in Section 5 apply.

In case of dispute, the Client is invited to contact PRAEVAN customer service first at reservation@praevan-mobility.com. In case of persistent disagreement, the Client can freely resort to a consumer mediator. The accredited mediator's details are available on request.

Absent an amicable resolution, French courts have exclusive jurisdiction. French law applies.